Refund policy

Last updated: September 2026

Summary

Goalsforge offers a free tier that lets you follow every competition, audit the public record, and read the methodology without paying anything. Paid plans unlock higher-frequency analyses and a richer feature set on the same data product. You can cancel a paid plan at any time from your account settings; cancellation stops the next renewal and you keep access until the end of the period you have already paid for.

14-day cooling-off period (EU/UK consumers)

If you are a consumer in the European Economic Area or the United Kingdom, EU Directive 2011/83/EU (and the UK Consumer Contracts Regulations) gives you a 14-day "cooling-off" right to withdraw from a digital service purchase without giving a reason.

To exercise it, emailinfo@goalsforge.com within 14 days of the date you started the paid plan, and we will refund the charge in full using the same payment method you used. We may ask you to confirm a few details so the refund reaches the right account.

Early access waiver

Digital service contracts in the EU allow you to waive the cooling-off period and start using the service immediately. On the checkout confirmation step you will be asked to confirm this waiver explicitly before payment. If you waive it and later request a refund inside the 14-day window, we will still honour the request and issue a pro-rata refund for the unused portion of the period.

Subscriptions after the cooling-off window

After the 14-day window, you can still cancel at any time to stop future renewals. Cancellation does not retroactively refund the current billing period. You keep access until the period ends.

How we process refunds

  • Refunds are issued to the original payment method used for the purchase.
  • We process refund requests within 5 business days of approval.
  • Bank processing times are outside our control; the funds usually appear on your statement within 5-10 business days after the refund is issued.
  • We do not charge a fee for cancellations or refunds.

Service problems

If the service was unavailable or materially different from what we described at the point of purchase, you are entitled to a remedy under EU consumer law regardless of the cooling-off window. Emailinfo@goalsforge.com with a short description of the issue and we will respond within 5 business days.

Disputes

If you are not satisfied with the resolution of a refund request, you may use the European Commission's Online Dispute Resolution platform atec.europa.eu/consumers/odr, or contact your local consumer protection authority. Polish consumers may also contact the Office of Competition and Consumer Protection (UOKiK) atuokik.gov.pl.

Contact

Refund requests and questions:info@goalsforge.com.

Company details

FIFIJO
VAT: PL7191562591
Registered in Poland